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3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box.
3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance, on your servers or in your cloud account.
• Easy self installation & management
• Slash telco & communications costs
• Boost productivity with UC: Presence, Chat
• Work on the go: Android & iOS clients
• Integrated WebRTC Video Conferencing
• Improve Customer Service: Click2Call & CRM integration
• Install on premise or deploy in YOUR Cloud
Deploy on-premise on Windows or Linux or in the cloud with Google, Amazon, 1&1, OVH or Openstack for a flexible and cost effective Unified Communications solution. Install in your own cloud account and retain control of your PBX.
License Type Notes:
Unified Communications for Every Business
3CX includes a full suite of unified communications features without the need for additional downloads, add ons or purchases. Integrated, WebRTC-based video conferencing via an open-standards browser or through the iOS/Android clients allows for face-to-face meetings to take place wherever you are. Productivity boosting features such as Presence, corporate chat, whiteboard, screensharing and more allow for employees to collaborate better and work more efficiently.
The Self-Managing PBX
3CX makes management of your office phone system a walk in the park. Ongoing maintenance is reduced to almost nothing with automation of everyday tasks and the ability to monitor critical processes from a single dashboard in the management console. Updates to the PBX as well as certified firmwares are automatically downloaded and can be deployed network-wide in just a few mouse clicks. Plug & Play compatibility with IP phones and SIP trunks ensures simple setup and scalability. Elimination of tedious management tasks frees up administrator's time and the modern, intuitive, user-friendly management console makes configuration pain-free and effortless.
Safe, Secure, Straightforward
3CX has integrated the most advanced and up to date security protocols and technologies into 3CX, safeguarding your communications against all types of attacks. The PBX offers easy to enable and manage security features such as IP blacklisting, SRTP encryption, automatic detection of SIP attack tools, provisioning of phones through HTTPS, SSL connectivity and an A+ rating from SSL Labs to boot. All of this is combined with bulletproof web server configuration for your peace of mind.
One Extension, Endless Possibilities
Softphones for Windows and Mac and smartphone clients for iOS and Android work seamlessly in conjunction with the Web Client for unbeatable connectivity and mobility. Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in web meetings, transfer calls and more all from the palm of their hand. Integration of PUSH technology means never missing a call again whilst saving on battery usage.
All of Your Apps Working Together
Integration with your other applications is easy; connect 3CX with popular CRMs such as Salesforce, Google Contacts, Office 365 and more. Employees can save time and increase productivity with call pop-ups, journals and more by working seamlessly across apps. What’s more, the 3CX ClicktoCall Chrome extension allows users to dial numbers from any website or CRM system by simply clicking on the highlighted phone number.
Cut Costs, Boost Profits
Save on your office phone bills and eliminate interoffice call charges by connecting remote branches and allowing remote workers to use their extension wherever they are. Additionally, as a software PBX, 3CX allows you to install the phone system on your existing hardware, eliminating the cost of pricey black box appliances and servers. What’s more, travel costs are no longer an issue; employees can hold face to face web conferences at the click of a button rather than attend meetings on location.
Please note: ExceleTel currently distributes 3CX Phone System only when needed for broader support of a computer telephony integration project with which we are involved.
Standard |
Pro |
Enterprise |
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General Features |
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Extensions | Unlimited | Unlimited | Unlimited | |
Number of Simultaneous Calls Supported | > 1,024 | > 1,024 | > 1,024 | |
Call Logging | ||||
Call Forward on Busy or No Answer | ||||
Call Routing by DID | ||||
Auto Attendant / Digital Receptionist | ||||
Voicemail/ Music on Hold | ||||
Central Phonebook | ||||
Call Transfer | ||||
MWI – Message Waiting Indicator | ||||
Ring Extension & Mobile Simultaneously | ||||
Automatic Pickup on Busy | ||||
Supports SIP Trunks/ Gateways | ||||
Sennheiser Headset Integration | ||||
Extensive Codec Support (G711, G722, GSM, Speex, ILBC) | ||||
Custom SMTP Server | ||||
G729 Codec Support | ||||
Custom FQDN | ||||
Busy Lamp Field (BLF) | ||||
Call Reporting | ||||
Call Parking / Pickup | ||||
Call Queuing | ||||
Call Recording | ||||
Intercom/ Paging | ||||
Call Recordings Management | ||||
Configure BLF’s from the Clients | ||||
Management and Scalability |
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Web-based Management Console | ||||
Automated Provisioning of Devices | ||||
Real Time Web-based System Status | ||||
Integrated Web Server | ||||
Easy Backup and Restore | ||||
SBC to Configure Remote Extensions | ||||
VMware / Hyper-V Compatibility | ||||
Scheduled Backup | ||||
Connect Remote 3CX PBX Systems (Bridges) | ||||
Scheduled Restore | ||||
Inbuilt Fail Over Functionality | ||||
Standby Licence | ||||
Unified Communications |
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See the Presence of Your Colleagues | ||||
Receive Voice Mail via Email | ||||
Advanced Forwarding Rules | ||||
Setting Up Conference Calls | ||||
Click2Call Extension | ||||
Receive Faxes via Email as PDF | ||||
Integrated Fax Server | ||||
View Presence of Remote Offices | ||||
Call Center / Contact Center |
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Call Flow Designer | ||||
Advanced Queue Strategies | ||||
Advanced Call Reporting | ||||
Real Time Queue Statistics | ||||
Queue Reports | ||||
Barge In / Listen In / Whisper | ||||
Query Customer Name Based on Caller ID | ||||
Ability to Use 3CX Clients API | ||||
Link Company Directory with LDAP / ODBC | ||||
Sync Phonebook with Microsoft Exchange | ||||
Real Time Queue Monitoring | ||||
Wallboard | ||||
Switchboard Queue Manager View | ||||
Call Recordings Search | ||||
Supervisor can Log Agents In/Out | ||||
Supports External Agents | ||||
Callback if queue full | ||||
CRM Integration / Scripting Interface | ||||
SLA alerting/reporting | ||||
Mobility |
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Android Client | ||||
iOS Client | ||||
Windows Client | ||||
Mac Client | ||||
Web client | ||||
Manage the 3CX Client from within the Console | ||||
Includes 3CX Tunnel to Avoid NAT Problems | ||||
IP Phone Management |
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Automatic Plug & Play Phone Provisioning | ||||
Manage IP Phones Network Wide from Console | ||||
Restart Phones Remotely | ||||
Update & Manage Firmware Network Wide | ||||
Supports Popular SIP Phones | ||||
Application Integration |
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Office 365 (address book only) | ||||
Microsoft Outlook | ||||
TAPI | ||||
Office 365 | ||||
Salesforce | ||||
Microsoft Dynamics | ||||
Microsoft Exchange 2013 / LDAP / ODBC | ||||
Google Contacts | ||||
Exact | ||||
Zendesk | ||||
Freshdesk | ||||
act! | ||||
Datev | ||||
Hotel Module | ||||
Fidelio Certified | ||||
Mitel Compatible | ||||
Multiline TAPI | ||||
Web Conferencing |
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Plugin Free – WebRTC | ||||
One-click conference | ||||
Meeting Recording | ||||
Remote Control / Assistance | ||||
Screen Sharing | ||||
Unlimited Users | ||||
Participants Included | 10 | 50 | 100 |